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Delivery and Returns

Deliveries - The Last day for guaranteed Christmas Deliveries in The UK and Northern Ireland is December 17th. 

December 19th is the last day for guaranteed Delivery within the ROI

  • ROI Standard Delivery (3 – 5 working days): €5.95
  • N.I. Standard Delivery (up to 5 working days) €6.95
  • U.K. Standard Delivery (up to 7 working days) £10.00
  • Europe Standard Delivery – €15.00
  • USA & Canada Standard Delivery – €18.00
  • New Zealand & Australia Standard Delivery – €30.00

Please note due to Brexit custom charges will apply to UK orders.

Track My Order

We deliver to Ireland, Northern Ireland & The UK. Products ordered to be delivered to the Republic of Ireland, Northern Ireland and the United Kingdom are delivered through An Post & DPD. Once your order has been sent, you will receive an email notifying you that your order has been shipped. You can find the tracking information for your order by clicking “Track” in the Tracking Information section of the email you receive.

Exchanges & Returns

I really hope you love my new products just as much as I do. When choosing it I was very specific about what I did and didn’t want for myself and for all my followers.

If you are for some reason not 100% satisfied with your purchase, there is the option of returning or exchanging the product.

Fragrance: Should you wish to return a bottle of White by Lisa or Black by Lisa it must be in tact, sealed and within the original cellophane wrapping.

Loungewear: Should you wish to return a loungewear set it must be within its gift box, with all original packaging and content intact. The items must be in an unused, unworn, odourless and a makeup free condition with all tags attached and intact.

Sunglasses: Should you wish to return a pair of Sunglasses, they must be within the original gift box, with all original packaging and content totally intact. The items must be in an unused, unworn, and scratch free with all tags attached and intact.

Should the above be adhered to, a full refund is available for 14 calendar days from the date of delivery. Refunds will be refused should there be any damage to the products being returned.

Refunds will not be issued unless your return includes your original order number. Your Order Number is required to track your original order to allow us to process your refund. Please note, we allow up to 14 working days for your refund to be processed, from the day it is received back in our warehouse.

Exchange:

  1. We are happy to offer a full exchange within a 14 day period. After 14 days we are not in a position to refund or exchange.
  2. Your  original order number is required for an exchange.
  3. Returned items must be in their original condition, unused, unwashed with all tags still attached. Garments soiled with makeup, deodorant etc. will not be accepted.
  4. Exchanges are only available for like items, eg sweatshirts for sweatshirts and lounge sets for lounge sets.
  5. We will try our best to exchange the garment as requested, however if the garment is out of stock, we will refund you the cost, postage excluded.
  6. Refunds can only be made to the original payment method. If this is a gifted item the refund will go to the purchaser.
  7. Please fill out the exchange form here and include it with the returned package.
To return and exchange your parcel please use the following online system by clicking here. 
For Northern Ireland returns we recommend returning the parcel via the local Post Office. Please be sure to track the parcel.

If my products arrived to you in any way damaged or faulty we will be more than happy to do a full refund within 14 days from the date of delivery. Shipping costs for returns are not covered by the company.

No claims will be processed or credit provided until the returned items are received at the following returns address:

Lisa & Co
Dalesann, Unit 1, McKee Avenue
Finglas, Dublin 11, D11RDC9

The items remain your responsibility until we receive them intact.

Refunds in general can take up to 14 working days to process. The refund will be made to the card used at point of sale. Management reserve the right to refund any transaction that they feel may have been processed fraudulently through the system. These can include, but are not limited to, hacking or external interferences.

For further questions or queries please CONTACT US here.